Question 1

How do I cancel or move a visit?

Accepted Answer

From the link in your reminder, or by phone. With 24 hours’ notice there’s no charge.

Question 2

Do you see children?

Accepted Answer

Yes, from age 6. For babies we recommend a paediatrician.

Question 3

What should I bring to the first visit?

Accepted Answer

Your ID, insurance card, list of medicines and any reports or tests from the last year.

Question 4

Why 45 minutes?

Accepted Answer

Because listening, examining and explaining properly doesn’t fit into 8. Longer visits are linked to fewer unnecessary prescriptions and patients who understand their treatment better.

Question 5

Can I get a prescription by video?

Accepted Answer

Yes, if you’re already a patient and no exam is needed. The prescription arrives by email.

Question 6

Which insurers do you work with?

Accepted Answer

Sanavida, Mutua Prado, Clínicum Salud, Alba Seguros and Vértice Salud, with no co-pay. With any other insurer you pay and we give you the invoice to claim.

Question 7

When and how do I pay?

Accepted Answer

At the end of the visit, by card or cash. The invoice reaches your email the same day.

Question 8

What if I’m late?

Accepted Answer

Nobody is booked straight after you, so we keep your full visit up to 15 minutes late. After that we’ll shorten it or move it, your choice.

Question 9

Can I get a copy of my records?

Accepted Answer

Yes, at any time and free of charge. Ask by email and we send it within a week.

Question 10

Do you see emergencies?

Accepted Answer

No. Out of hours or in an emergency, call 112. For something that can’t wait until tomorrow, call us and we’ll find you a slot the same day.

Question 11

Is the practice accessible?

Accepted Answer

Yes: step-free entrance, a lift to the second floor and an adjustable examination couch.

Question 12

Will I always see the same doctor?

Accepted Answer

Yes, unless you ask to change. Your doctor is named on every booking.

Before you come

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