Privacy Policy

1. Data Controller

The controller of your personal data is:

• Legal name: Bemorex
• Registered address: Oruro, Bolivia
• Email: [email protected]
• Phone: +591 604 07779

Bemorex undertakes to protect users' privacy in accordance with Article 21 of the Constitution, which guarantees the right to privacy and reputation, and Article 130, which establishes the Privacy Protection Action.

2. Personal Data We Collect

We collect personal information that you provide voluntarily when:

• i) Contact forms: Full name, email address, phone number, company or organisation, and the message or enquiry you wish to send.
• ii) Service requests: Information needed to deliver our technology services, including billing details, tax ID (NIT, where applicable) and registered tax address.
• iii) Browsing the site: Technical data such as IP address, browser type, operating system, pages visited, time on site and cookies, collected automatically.
• iv) Communications: A record of emails, phone calls and messages exchanged with our team.

We do not collect sensitive data such as ethnic origin, religious beliefs, political affiliation, health status or other special category information, unless strictly necessary and with your express consent.

3. Purpose of Processing

Your personal data will be used for the following purposes:

• i) Service delivery: To manage and deliver the services contracted, including app development, web design, digital marketing, cybersecurity and other technology services.
• ii) Communication: To answer your enquiries and information requests and to provide technical support.
• iii) Invoicing: To issue invoices and manage collections in accordance with Bolivian tax regulations (Law No. 843 and its implementing rules).
• iv) Service improvement: To analyse how the website is used in order to improve the user experience and optimise our services.
• v) Marketing (with consent): To send information about new services, offers and relevant content, only where you have given prior consent.
• vi) Legal compliance: To respond to requests from competent authorities under current Bolivian law.

4. Legal Basis for Processing

The processing of your personal data is based on:

• i) Consent: Where you provide your data through our forms or accept this policy.
• ii) Performance of a contract: Where processing is necessary to deliver the services contracted.
• iii) Legal obligations: Where we must comply with tax or commercial obligations or requests from authorities.
• iv) Legitimate interest: To improve our services and keep our systems secure, always respecting your fundamental rights.

5. Data Retention

Your personal data will be kept for as long as necessary to fulfil the purposes described, according to the following criteria:

• i) Client data: For the duration of the contractual relationship and up to 5 years afterwards, to meet legal and tax obligations (under the Bolivian Tax Code).
• ii) Prospect data: Up to 2 years from last contact, unless you ask for deletion sooner.
• iii) Browsing data: Up to 1 year, for statistics and site improvement.
• iv) Tax records: 8 years, as required by the Bolivian tax authority (Servicio de Impuestos Nacionales, SIN).

6. Your Rights as a Data Subject

Under the Constitution and applicable regulations, you have the right to:

• i) Access: Find out what personal data we hold about you and how we use it.
• ii) Rectification: Request correction of inaccurate or incomplete data.
• iii) Erasure: Request deletion of your data when it is no longer needed for the purposes it was collected for.
• iv) Objection: Object to your data being processed for direct marketing.
• v) Restriction: Request that processing be restricted in certain circumstances.
• vi) Portability: Receive your data in a structured, commonly used format.
• vii) Withdrawal of consent: Withdraw your consent at any time without affecting the lawfulness of processing carried out beforehand.

To exercise these rights, contact us at [email protected] or in writing at our address. We will respond to your request within a maximum of 15 business days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including:

• i) Encryption: We use SSL/TLS protocols for secure data transmission.
• ii) Access control: We limit access to personal data to authorised staff who need it.
• iii) Secure storage: Our servers have both physical and logical security measures.
• iv) Training: Our staff are trained in data protection and confidentiality.
• v) Periodic assessments: We run security audits to find and fix vulnerabilities.

8. Data Sharing

Your personal data may be shared with:

• i) Service providers: Companies providing us with hosting, email, web analytics and other technology services, under strict confidentiality agreements.
• ii) Competent authorities: Where required by law, court order or a request from Bolivian authorities.
• iii) International transfers: Where we use third-party services located outside Bolivia, we ensure those providers meet adequate data protection standards.

We do not sell, rent or share your personal data with third parties for commercial purposes without your express consent.

9. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• i) Essential cookies: Required for the website's basic operation.
• ii) Performance cookies: These help us understand how visitors interact with the site by collecting anonymous information.
• iii) Functionality cookies: These remember your preferences and personalise your experience.
• iv) Marketing cookies: Used to show relevant advertising (only with your consent).

You can set your browser to refuse cookies or to alert you when they are sent. However, some site features may not work properly without them.

Google Advertising (AdSense)

This website uses Google AdSense, an advertising service provided by Google LLC. In that connection, please note that:

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites.
• The use of advertising cookies enables Google and its partners to serve ads to users based on their browsing on this and other sites.
• You can opt out of personalised advertising in Google Ads Settings: google.com/settings/ads.
• You can also opt out of third-party vendors' advertising cookies at aboutads.info.
• To learn how Google handles data on its partner sites, see the Google privacy policy and terms.

10. Protection of Minors' Data

Our services are not directed at anyone under 18. We do not knowingly collect personal information from minors. If we find that we have collected a minor's data without verifiable consent from a parent or guardian, we will delete that information immediately.

If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us so we can take the necessary steps.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, in applicable regulations, or for other operational reasons. Changes take effect once published on this website.

We recommend reviewing this page periodically to stay informed about how we protect your data. The last updated date is shown at the top of this document.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Plurinational State of Bolivia, including:

• Constitución Política del Estado (the Constitution), Articles 21 and 130
• Law No. 164 on Telecommunications and Information and Communication Technologies
• Supreme Decree No. 1793 — Regulations for the Development of Information and Communication Technologies
• The Bolivian Commercial Code
• Applicable tax regulations

Any dispute arising from this policy will be submitted to the competent courts of the city of Oruro, Bolivia, with the parties waiving any other jurisdiction that might otherwise apply.