Serrano Practice
ENES
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Dr. Lucía Serrano in a white coat, smiling, holding a folder against a dark wall

Family medicine · Calle del Prado, Madrid

45 minutes with your doctor

The average GP visit in Spain lasts 7.8 minutes. Ours last 45, with the same doctor every time.

Book a visitFees and insurers

★ 4.9from 212 patient reviewsNo co-pay with 5 insurers

No co-pay with these insurers · members of

  • Sanavida
  • Mutua Prado
  • Clínicum Salud
  • Alba Seguros
  • Vértice Salud
  • Colegio de Médicos de Madrid
  • semFYC

Most GP visits in Spain end at 07:48. Ours keep going.

Scroll to see what happens in the other 37 minutes.

  1. 00:00

    You tell us what’s going on.

    Without interruptions, and without anyone typing.

  2. 07:48

    In most practices, this is where you’d hear “Next!”

    Here we keep going. Nobody has examined you yet.

  3. 12:00

    We examine you properly.

    Blood pressure, a full exam and an ECG if needed, in the same visit.

  4. 30:00

    We agree on a plan together.

    Your options, what to expect and what to do if it doesn’t improve.

  5. 40:00

    You leave with it in writing.

    The summary and any prescriptions reach your inbox before you get home.

7.8 min is the average GP visit in Spain. BMJ, 2002

45 min

In 45 minutes, an average practice sees almost six patients.

Here, one person.

Average practice7.8 min per patient

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6

Here45 min per patient

You
A doctor’s hand resting on a patient’s arm across a desk

Serrano Practice, since 2021

A small practice on Calle del Prado where the visit is as long as it needs to be.

patients a day, per doctor
6
minutes in every first visit
45
hours to your written summary
24
minutes in the waiting room, on average
3

Visits, with how long you get

Every visit says its length up front. None of them is shorter than it needs to be.

All services
Dr. Lucía Serrano in her practice

Who you’ll see

The 45 minutes are with a doctor, not a queue

“I spent twelve years at a public health centre in Lavapiés, seeing about 40 patients a day. I opened this practice to see six.”

Dr. Lucía SerranoFamily doctor, founder · Licence 28/41275

Read her story

How a first visit goes

Four steps, and none of them is a waiting room.

  1. 01

    Book a 45-minute slot

    Online or by phone. You get a doctor’s name, not a queue number.

    Two chairs by a large window in the waiting room

  2. 02

    Ten minutes the night before

    A short form about what brings you, so the visit starts at minute one and not at minute five.

    A patient writing questions in a notebook

  3. 03

    Forty-five minutes

    Listen, examine, agree on a plan and write it down. Nobody is waiting behind the door.

    A stethoscope resting on a sheet

  4. 04

    The summary, before you’re home

    Plan, prescriptions and test requests by email the same day. Questions answered by your own doctor within one working day.

    Hands holding a handwritten page

Reviews

What patients say after 45 minutes

4.9 out of 5 from 212 reviews. These are six of them, one with four stars.

Fees, and how long you get

You pay at the end, by card or cash. With the insurers below you pay nothing.

Fees and insurers
The red line marks the average GP visit in Spain: 7.8 minutes. Each tick is one minute. No co-pay with Sanavida, Mutua Prado, Clínicum Salud, Alba Seguros and Vértice Salud.

When we’re at the practice

How to get here

This week’s hours

Monday and Wednesday 9 am to 2 pm, Tuesday and Thursday 4 to 8 pm, Friday 9 am to 1 pm.

Home visitsTuesday and Thursday after 8 pm, for patients of the practice.

EmergenciesOut of hours, call 112. This practice doesn’t handle emergencies.

Before you come

None of these takes more than half a minute to read.

All questions

From the journal

Short, useful, and written by the doctor who’ll see you.

All entries

 

Book your 45 minutes

Day
Time
Book online Call +34 910 482 316