Question 1

How soon can I see a specialist?

Accepted Answer

Most specialties have a free slot within the week, and you can see them live on the home page. Paediatrics keeps same-day slots for children who are unwell.

Question 2

Do I need a referral from my GP?

Accepted Answer

No. You can book any specialty directly. Some insurers ask for an authorisation first: if yours does, we’ll tell you when you book.

Question 3

Which insurers do you work with?

Accepted Answer

Sanavida, Mutua Prado, Clínicum Salud, Aurea Seguros and Medinorte, with no co-pay for most specialties. The fees page shows exactly what yours covers.

Question 4

How much is a first visit without insurance?

Accepted Answer

Between €70 and €110 depending on the specialty, with the basic tests included. You can pay by card, cash or mobile payment, and we give you an invoice for your insurer.

Question 5

What should I bring?

Accepted Answer

Your ID or passport, your insurance card if you have one, the list of medicines you take and any previous reports or test results.

Question 6

When will I get my results?

Accepted Answer

Most tests done during the visit are explained before you leave. Lab results reach your inbox within five working days.

Question 7

Is the building accessible?

Accepted Answer

Yes. The entrance is step-free, there are lifts to every floor and an accessible toilet on each one. The floor lines read the same from a wheelchair.

Question 8

Can I change or cancel my appointment?

Accepted Answer

Yes, at no cost, up to 24 hours before. Use the link in your confirmation email or call us.

Question 9

Can someone come with me?

Accepted Answer

Of course. For neurology and ophthalmology we recommend it: in eye checks we often dilate your pupils and you shouldn’t drive afterwards.

Question 10

How do I get my report and prescriptions?

Accepted Answer

Both arrive by email the same day, and you can print them at reception if you prefer paper.

Questions

Booking

Your visit

Fees and insurance

Results

Book today. Most specialties have a slot this week.

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