Privacy policy

At Bemorex, we respect and protect the privacy of our users. This Privacy Policy describes how we collect, use, store and protect your personal information in compliance with the Constitución Política del Estado Plurinacional de Bolivia (Political Constitution of the Plurinational State of Bolivia) and the regulations in force regarding data protection.

This is an English translation. If the two versions differ, the Spanish version prevails.

1. Data Controller

The controller of your personal data is:

• Company Name: Bemorex
• Address: Oruro, Bolivia
• Email: [email protected]
• Phone: +591 604 07779

Bemorex undertakes to protect the privacy of users in accordance with Article 21 of the Constitución Política del Estado (Political Constitution of the State), which guarantees the right to privacy, intimacy and honour, as well as Article 130, which establishes the Acción de Protección de Privacidad (Privacy Protection Action).

2. Personal Data We Collect

We collect personal information that you voluntarily provide to us when:

• Contact forms: Full name, email address, phone number, company or organisation, and the message or enquiry you wish to submit.
• Service requests: Information necessary for the provision of our technology services, including billing details, NIT (tax identification number, if applicable) and tax address.
• Browsing the site: Only if you accept analytics: the pages you visit, the time each page is in view, the buttons and links you tap (never what you type), how far down each page you scroll, loading speed, browser and device type, language and time zone, linked to an anonymous identifier stored in your browser. Bemorex does not store your IP address. Without your consent we only count the visit, with no identifiers. If you write to us through the form after accepting analytics, your message is linked to that identifier so we know how you found us.
• Communications: History of emails, phone calls and messages exchanged with our team.

We do not collect sensitive data such as ethnic origin, religious beliefs, political orientation, health status or other special category information, unless it is strictly necessary and we have your express consent.

3. Purpose of Data Processing

Your personal data will be used for the following purposes:

• Provision of services: Managing and carrying out the contracted services, including application development, web design, digital marketing, cybersecurity and other technology services.
• Communication: Responding to your enquiries and requests for information, and providing technical support.
• Billing: Issuing invoices and managing payments in accordance with Bolivian tax regulations (Ley N° 843 (Law No. 843) and its regulations).
• Service improvement: Analysing the use of the website to improve the user experience and optimise our services.
• Marketing (with consent): Sending information about new services, promotions and relevant content, only if you have given your prior consent.
• Legal compliance: Responding to requests from competent authorities in accordance with Bolivian legislation in force.

4. Legal Basis for Processing

The processing of your personal data is based on:

• Consent: When you provide your data through our forms or accept this policy.
• Performance of a contract: When processing is necessary for the provision of contracted services.
• Legal obligations: When we must comply with tax or commercial obligations or requests from authorities.
• Legitimate interest: To improve our services and ensure the security of our systems, always respecting your fundamental rights.

5. Data Retention

Your personal data will be kept for as long as necessary to fulfil the purposes described and in accordance with the following criteria:

• Client data: For the duration of the contractual relationship and up to 5 years afterwards to comply with legal and tax obligations (under the Código Tributario Boliviano (Bolivian Tax Code)).
• Prospect data: Up to 2 years from the last contact, unless you request its deletion earlier.
• Browsing data: the detail of each visit, 180 days; the visitor's anonymous profile, 13 months after their last visit. Both are deleted automatically. Daily totals, which contain no personal data, are kept to compare over time.
• Tax records: 8 years in accordance with the tax obligations established by the Servicio de Impuestos Nacionales (SIN) (National Tax Service).

6. Rights of the Data Subject

In accordance with the Constitución Política del Estado and applicable regulations, you have the right to:

• Access: Know what personal data we hold about you and how we use it.
• Rectification: Request the correction of inaccurate or incomplete data.
• Erasure: Request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
• Objection: Object to the processing of your data for direct marketing purposes.
• Restriction: Request the restriction of processing in certain circumstances.
• Portability: Receive your data in a structured, commonly used format.
• Withdrawal of consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, you may contact us at [email protected] or by written communication to our address. We will respond to your request within a maximum of 15 business days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction, including:

• Encryption: We use SSL/TLS protocols for the secure transmission of data.
• Access control: We limit access to personal data to authorised personnel who need to know it.
• Secure storage: Our servers have physical and logical security measures.
• Training: Our staff receive training on data protection and confidentiality.
• Periodic assessments: We carry out security audits to identify and correct vulnerabilities.

8. Data Transfers

Your personal data may be shared with:

• Service providers: Companies that provide us with hosting, email, web analytics and other technology services, under strict confidentiality agreements.
• Competent authorities: When required by law, court order or request from Bolivian authorities.
• International transfers: Where we use third-party services located outside Bolivia, we ensure that such providers comply with adequate data protection standards.

We do not sell, rent or share your personal data with third parties for commercial purposes without your express consent.

9. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the basic operation of the website.
• Performance cookies: Help us understand how visitors interact with the site by collecting anonymous information.
• Functionality cookies: Allow us to remember your preferences and personalise your experience.
• Marketing cookies: Used to show relevant advertising (only with your consent).

You can set your browser to reject cookies or to alert you when they are sent. However, some features of the site may not work properly without them.

Third parties we use

So that you can decide with concrete information, these are the services that may process your data on this site:

• Google Analytics 4 (Google LLC) — measurement of site usage. Category: analytics.
• Microsoft Clarity (Microsoft Corp.) — records the browsing session (mouse movements, clicks and scrolling) in anonymised form. Category: analytics. It is not loaded at all if you do not accept this category.
• Our own measurement — we record the page visited, referrer, device type, screen resolution, approximate country and city, and a random identifier stored in your browser. Category: analytics.
• Meta Pixel (Meta Platforms) — measurement of advertising campaigns. Category: advertising.
• Google AdSense (Google LLC) — advertising. Without your consent, non-personalised ads are shown. Category: advertising.
• reCAPTCHA (Google LLC) — protection of the contact form against automated submissions. Category: necessary.

How to give or withdraw your consent

The first time you visit the site, we show you a notice where you can accept all, reject all or choose by category. Until you make a choice, the analytics and advertising categories remain disabled. Your decision is saved in your browser and you can change it at any time by clearing the site data from your browser settings, after which we will ask you again.

Google advertising (AdSense)

This website uses Google AdSense, an advertising service provided by Google LLC. In this regard, we inform you that:

• Third-party vendors, including Google, use cookies to serve ads based on the user's prior visits to this website or other websites.
• The use of advertising cookies enables Google and its partners to serve ads to users based on their browsing on this and other sites.
• You can opt out of personalised advertising in Google's Ads Settings: google.com/settings/ads.
• You can also opt out of third-party vendors' advertising cookies at aboutads.info.
• To learn how Google uses data on its partner sites, see Google's privacy policy and terms.

10. Protection of Minors' Data

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal information from minors. If we detect that we have collected data from a minor without the verifiable consent of their parents or guardians, we will delete such information immediately.

If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us so that we can take the necessary measures.

11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, in applicable regulations or for other operational reasons. Changes will take effect from their publication on this website.

We recommend that you review this page periodically to stay informed about how we protect your data. The date of the last update is indicated at the beginning of this document.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Plurinational State of Bolivia, including:

• Constitución Política del Estado (Articles 21 and 130)
• Ley N° 164 de Telecomunicaciones, Tecnologías de Información y Comunicación (Law No. 164 on Telecommunications and Information and Communication Technologies)
• Decreto Supremo N° 1793 - Reglamento para el Desarrollo de Tecnologías de Información y Comunicación (Supreme Decree No. 1793 - Regulations for the Development of Information and Communication Technologies)
• Código de Comercio de Bolivia (Commercial Code of Bolivia)
• Applicable tax regulations

Any dispute arising from this policy shall be submitted to the jurisdiction of the competent courts of the city of Oruro, Bolivia, with the parties waiving any other jurisdiction that may correspond to them.

13. Contact

If you have any questions, comments or requests relating to this Privacy Policy or the processing of your personal data, you can contact us through:

• Email: [email protected]
• Phone: +591 604 07779
• Address: Oruro, Bolivia
• Business Hours: Monday to Friday, 9:00 to 18:00 (Bolivia time (UTC−4))

We are committed to handling your enquiries and requests in a timely and transparent manner.